customer service agent within the “technology”/World wide web crew named lisa essentially HUNG UP on me when i was talking. i’ve never ever experienced this kind of bad practical experience prior to. she was very rude right before hanging up.
I can guarantee you that Here is the worst flight I've had in my overall daily life. My mother and husband each agree. We fly all over the country and so are not new to traveling. Over-all it was simply a terrible knowledge. We expert racism, incompetence and above worked and irritable employees.
So here is my Good friend due at operate and my son worried and perplexed standing at the gate and waiting in line To learn more. Sooner or later your staff told them which the flight was planning to board once more and it in no way did. Lori necessary to get back to her small kids that night time and her occupation another early morning, once the attendant explained the flight was cancelled. Your staff started administering transform flight facts and hotel information and facts. Lori life in excess of one hour absent and tried to secure a handy resort for them to spend the evening. By the time it had been her switch, there were no practical motels still left in the area. All through this time, I am on just one phone with American Airlines and my husband is on An additional and Lori is waiting in a single line beside my son who stood beside her in A further. They lastly reticketed everyone over the flight. My son, the slight that I put in $150 for being escorted and cared for by your airline, was not put on another possible flight to return house to his loved ones, but in its place was placed on an American Airlines flight the subsequent working day.
PS I'd her on the return flight and it was evenm greater she lives from the Phillie space And that i lived in a similar location for couple many years so we experienced a conversation about that .
Once we arrived in Portland our baggage weren't there, and American airline individuals were being very good and mentioned they'd be introduced out the next day.
Lori went to talk to an attendant and instructed her that Aaron would be scared being within the plane not figuring out what was taking place. Finally, just after much convincing, Aaron was allowed to get off and satisfy Lori with the gate.
My family members just traveled from Boston MA to Charlotte NC and had a horrible experience boarding the plane. Each my young children have disabilities and we were built to board the plane previous. I am not pleased with how your airline treats children with disabilities. A policy transform need to be created.
When there was a few half hour to land I noticed the flight attendant who noticed us be guided to seat there, Mrs Fatima, she remenbered in the same minute And that i simply call him and she repeated that we really really should be there. During this moment he stated “please, don´t get worried, I´m not worried any more, this means you shouldn´t be fearful any longer”.
Never I repeat under no circumstances will I select American Airlines. Once more.Entirely unprofessional workforce from your ticket agent to flight attendants. The many jokes I have heard over it staying a ” cattle hauler ” airline is regretably legitimate in my latest expertise.very unfortunate.
Bravo to American Airlines for providing the shock increase to the employees. And never cowering into the disgruntled passenger on todays La Guardia flight. Because some attendents were cheerful and wished him a Very Merry Christmas. Seriously ?? It’s about time we took back our greatest needs and grumpy people today just remain from the planes and keep their viewpoints to them selves.
The web site does not operate. Whatever tab I select on the location doesn’t get the job done. I wanted to Examine the status of my flight and possibly book another just one but very little works.
I desired to give kudos to Gary Tourney, who served me in Pittsburgh on April sixth. He went to a great deal of problems to uncover me A different flight and to reroute my luggage. Gary was pleasurable and practical Web Site and tranquil, and I really appreciated how tough he worked to aid me.
I’m no confident who to send this message to…This is actually the only electronic mail I could find. I felt that 85% with the agents working among LGA and JFK between 8/nine and eight/10 were very unfriendly. My husband and I had been scheduled to fly from LGA to CMH 8/nine to the 6pm flight. Due to weather conditions it had been delayed and soon after sitting on the Tarmac for over 2 hrs was eventually xld. Understandable. I will say the flt employees was very accommodating, friendly and entertaining. However when we waited in line we were being at some point handed new boarding passes with practically nothing said by The person putting on see this website a vest Having said that “supervisor”…he did say This is actually the 1st and only alternative (eight/ten at 815pm). We took it and stayed on the airport to check out about standby selections the next early morning when gate brokers returned. Once the agents returned (we if course had been awake 24 hrs at this point) they surprised us by stating that our alternate return was booked away from JFK not LGA…pleasant of SOMEONE to inform us this vital detail!
I would like a credit rating for any flight we missed from Phoenix to Spokane. We skipped the flight mainly because it took us so long to try these out acquire thru customs. We had been flying from Mazatlan and heading thru customs in Phoenix.